Refund Policy
This Refund Policy explains how refunds and cancellations are handled for Cifra subscriptions provided by Cifra LLC ("Cifra LLC," "we," "us," or "our").
1. Payments Processed by Paddle
Payments for Cifra subscriptions are processed by Paddle, our Merchant of Record.
2. Refund Request Window
Refund requests must be submitted within 14 days of the applicable transaction. Refund requests are handled in accordance with Paddle's Refund Policy and applicable consumer protection laws.
3. Mandatory Consumer Rights
Where local law provides additional or mandatory refund or withdrawal rights, those rights will apply.
4. Cancellation
Customers may cancel a Cifra subscription at any time. Cancellation takes effect at the end of the current billing period and prevents future renewal charges. Cancellation does not itself result in a refund for the unused portion of the current billing period.
5. How to Request a Refund
To request a refund or manage a subscription, use the subscription management link provided by Paddle in your purchase confirmation email or contact Paddle Buyer Support.