Terms of Service

Cifra is software that helps small businesses — including construction and trade contractors — organize and manage business and job information. The Service may receive information supplied by users or by connected sources such as email and SMS, and may organize that information into business and job records, including estimates, expenses, labor, notes, documents, photos, and related financial summaries.

Cifra is a software tool. It does not replace your professional judgment, bookkeeping or accounting records, tax advice, legal advice, payroll advice, safety obligations, or other professional responsibilities. You remain responsible for reviewing the information you use to operate your business and for the decisions you make based on it.

The Service is offered for legitimate business use. The person creating or administering an account represents that they have authority to act for the applicable business or organization.

You must provide accurate account information, keep it up to date, and keep your login credentials secure.

Account owners are responsible for the users they invite or permit to access their Cifra organization, including admins and other authorized users, and for activity conducted under their account.

You must not share credentials improperly, circumvent access controls, attempt to access another customer's information, or otherwise misuse the Service.

"Customer Data" means the information and content you or your authorized users submit to the Service, including business, job, employee, customer, vendor, communication, document, photo, expense, labor, and financial information. You retain your rights in Customer Data.

You grant Cifra LLC the limited rights necessary to host, process, organize, analyze, transmit, display, back up, and otherwise handle Customer Data solely as reasonably necessary to provide, secure, maintain, support, and improve the Service and to comply with law.

You are responsible for having the necessary rights and authority to submit Customer Data — including information about employees, customers, vendors, and other third parties — to the Service.

If you connect or forward communications to Cifra — for example by connecting an email account or sending messages to a Cifra intake address or number — the Service may process message content, metadata, and attachments to identify and organize information relevant to your business and job records. Intake systems may receive content beyond job-related messages before filtering and classification occur.

You are responsible for ensuring that your use of connected sources complies with applicable law and with your obligations to employees, customers, and other third parties, and that you are authorized to connect or forward each source you provide.

The Service uses automated systems, which may include artificial intelligence, to classify, extract, summarize, organize, or suggest information. Automated results may contain errors or omissions, and Cifra does not guarantee the accuracy of automated outputs.

You remain responsible for reviewing material business information and for your business decisions.

The Service is offered under the following subscription plans:

• Cifra — $199 per month
• Cifra Pro — $399 per month

Prices are exclusive of applicable sales tax unless the checkout states otherwise. Cifra Pro is designed for supported multi-business organizations and is not simply a feature upgrade or downgrade path for a single-business account.

Cifra may change pricing prospectively, with appropriate notice where required by applicable law.

Subscriptions are purchased through Paddle, which acts as Merchant of Record and authorized reseller for transactions processed through Paddle. Payment processing, applicable taxes, receipts and invoices, and certain transaction and refund matters may therefore be handled by Paddle under Paddle's applicable buyer terms and policies, which also govern the payment relationship. Cifra LLC is the provider of the Service, not the merchant of record for Paddle-processed transactions.

Monthly subscriptions renew automatically until canceled. The applicable recurring amount is charged through Paddle according to the subscription terms shown at checkout.

You may cancel your subscription at any time. Unless applicable law or Paddle's transaction terms require otherwise, cancellation takes effect at the end of the then-current paid billing period, and you retain entitled access through the paid-through period.

No Cifra Pro to Cifra downgrade is offered.

Payment recovery and dunning are handled through Paddle. A failed payment does not itself mean that Cifra immediately deletes Customer Data.

Subscription payments are generally non-refundable once charged, except where required by applicable law or where a refund is otherwise approved through the applicable Paddle refund process. No prorated refund or credit is provided for unused portions of a billing period. See the separate Cifra Refund Policy.

Cifra may suspend or terminate access to the Service for material breach of these Terms, unlawful use, security threats, fraud or abuse, nonpayment after the applicable billing lifecycle has ended, or where required by law. Termination or suspension for misconduct or security reasons is distinct from an ordinary subscription cancellation and may take effect immediately.

After an account is terminated, Cifra generally retains account and Customer Data for up to 30 days before scheduled deletion, subject to legal obligations, legal holds, fraud and security requirements, backup and deletion mechanics, and information that must lawfully be retained. Deletion may not be immediate or simultaneous across all systems.

You must not use the Service to:

• engage in unlawful activity or violate third-party rights;
• attempt unauthorized access to the Service, other accounts, or other customers' information;
• transmit malware or interfere with the operation or integrity of the Service;
• attack credentials or attempt to defeat security or access controls;
• misuse communications features, including email and SMS intake;
• infringe intellectual property rights or commit fraud.

Cifra LLC retains all ownership of the Cifra software, branding, interfaces, documentation, and related intellectual property, excluding Customer Data. Subject to these Terms, Cifra LLC grants you a limited, non-exclusive, non-transferable right to access and use the Service during your authorized subscription or access period.

The Service relies on third-party infrastructure, services, and integrations, which may have their own terms and privacy practices. Cifra is not responsible for the uninterrupted operation of third-party systems.

Cifra may maintain, improve, modify, or discontinue features of the Service. The Service is not guaranteed to be uninterrupted or error-free.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available," and Cifra LLC disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty regarding availability, accuracy, or the results of automated processing. Nothing in these Terms disclaims rights that cannot legally be disclaimed.

To the maximum extent permitted by applicable law, Cifra LLC and its officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by applicable law, Cifra LLC's aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. These limitations are subject to applicable law and do not limit liability that cannot legally be limited.

To the extent permitted by applicable law, you will indemnify and hold harmless Cifra LLC from claims, damages, liabilities, and expenses arising out of your unlawful misuse of the Service, Customer Data submitted without the necessary rights or authority, your violation of third-party rights, or your violation of these Terms.

These Terms and any dispute arising out of or relating to them or the Service are governed by applicable United States law, without regard to conflict-of-laws rules. The parties retain all rights and remedies available under applicable law.

Cifra may update these Terms prospectively. Material changes will be communicated where required by applicable law. Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to Cifra through the support/contact method provided in the Service.